About the role
The front desk sets the tone for the entire patient experience. This part-time role is roughly 24 hours a week, covering 1:00 PM – 7:00 PM Sunday through Friday and a Saturday morning shift.
You will handle appointment scheduling, check-in, basic billing questions, and the never-ending coordination dance with the clinical team. We do not expect a medical background — we look for warmth, organisation, and grace under pressure.
What you'll do
- Welcome patients, check them in, and direct them to the right consult room
- Schedule and reschedule appointments via our admin tools
- Handle phone and walk-in enquiries about services, hours, and billing
- Coordinate with clinical staff to keep wait times honest
- Light cash and digital-wallet handling for small co-payments
What we're looking for
- High-school qualification at minimum
- Friendly, calm communication style — in person and on the phone
- Comfortable with a computer and willing to learn our EMR
- Fluent Nepali; functional English
- Reliable Bhaktapur-area resident preferred
What we offer
- Fixed weekday afternoons — no overnights or surprise shifts
- Pro-rated paid leave + public holidays
- Lunch provided on shift
- Pathway to a full-time operations role for the right person